POLICIES

Palo Alto Laser and Skin Care keeps your credit card on file for the same reason companies as Uber/Lyft, hotels, and hair salons do when you create a profile or book an appointment. Canceling treatments in a timely manner that aligns with our cancellation policy helps curb down “no shows” so that we can treat more clients and give everyone the time they deserve—and reserved. We certainly don’t want to charge any no show or late cancellation fees, we would much rather give you a fantastic treatment so you will look and feel your best.

Booking an appointment at Palo Alto Laser and Skin Care is easy. Simply request an appointment online or call us at 650-565-8683. We are open weekdays, and weekend appointments are available on some Saturdays. After-hours appointments can also be arranged by speaking to a scheduling administrator. Thank you in advance for your cooperation and understanding. We look forward to serving you.

Our cancellation policy is designed to maintain the integrity of our schedule so that every client enjoys their full appointment time with their provider. Cancellations are required to happen at least one full business day in advance of your appointment for those with appointments slated for 45 minutes or less. If your appointment is for one hour or longer, you must cancel or reschedule at least 3 full business days in advance.

No show fees are charged at $100 if you do not cancel a 45-minute (or under) appointment within the 1 business day timeframe. No show fees are charged at 50% of the originally scheduled service cost for those who miss or are late for appointments requiring 1 or more hours and don’t cancel with at least 3 business days in advance. Please be aware of the “business day” requirement for canceling and rescheduling.

This means that those with an appointment on Monday at 10 a.m. must notify us by Friday at 10 a.m. at the latest for appointments lasting 45 minutes or under, or by Wednesday at 10 a.m. for appointments lasting 1 hour or longer.

We know that life happens, and unexpected events can pop up. However, we are a small practice offering treatments and services that are costly to maintain. That is why we never double-book appointments. You can trust that you will get your full time and the full attention from our staff and providers. When we receive advanced cancellations or requests to reschedule, we can accommodate those who might have urgent needs or who have been waiting to book an appointment. When there is a no show, that prevents other clients from being seen.

Transparency is the key to a good, reputable financial policy. That is why this laser skin center is committed to ensuring every client understands this policy. An outline is detailed below, but please contact us if you would like further clarification. We are always happy to help.

Some procedures require a deposit when you book your appointment. The exact amount is dependent on the time reserved for the treatment. When an appointment is scheduled, any deposits are non-refundable but will be re-applied if you cancel or reschedule your procedure in a manner that abides with the cancellation policy (minimum of 1 business day for appointments 45 minutes or shorter and 3 business days for appointments longer than 45 minutes). A credit card is kept on file for all appointments to help minimize no shows. This is similar to any other company that keeps a card on file, such as hotels and hair salons.

Full payment for some procedures may be due when you schedule your appointment. Other payments will be due at the time of your treatment. We accept a number of payment options, including checks. A fee of $30 will be incurred for any returned checks. If a check is returned, payment via cash, credit card, or money order will be required.

Packages and specials are a fantastic way to save money on your favorite treatments or try out a new procedure. Prices on packages and specials are always non-transferable and non-refundable. Packages (not specials) must be used within one year of the purchase date for those that include 5 treatments or within 18 months for packages that include 10 treatments. Specials must be used within 6 months of the purchase date or as otherwise specified. If a package or special is not used entirely, you can still book the treatment or finish the sessions left, although these will be charged at the regular price. Any remainder is stored as “credit on file” and you can use this credit toward any service.

Those who are late to their appointment may not be seen, though we will always do our best to accommodate you. Please note that adequate time is necessary and scheduled in order for treatments to be effectively and safely performed. If you are running late, please contact our office so that we can prepare for a tardy arrival if possible. It may be necessary to reschedule your appointment, in which case a late fee will be applied. Appointments can always be rescheduled or cancelled without incurring fees if done so in advance.